The tour is sure if the guide's instructions are followed, but it is not 100% risk free, so it is very important that you complete the form on all related issues and requested.

The company is not liable for any accident or death in the tour, it is a direct consequence of any health problem or because the tourists did not follow all instructions in our guide. If something happens on the trip will assist you in everything you need, but we will not assume any responsibility for payment for medical expenses, ambulance or any other assistance to the third type.

Yes, all passengers must report their physical condition and under what medical treatments are, so we can provide service according to your medical needs.

Once confirmed and paid the booking, cancellation involves all administrative fees charged by service providers and agencies.

If you cancel your trip with 24 hours notice or more, get 50% cash back.

The company is not liable for any accident or death in the tour, it is a direct consequence of any health problem or because the tourists did not follow all instructions in our guide. If something happens on the trip will assist you in everything you need, but we will not assume any responsibility for payment for medical expenses, ambulance or any other assistance to the third type.

Yes, all passengers must report their physical condition and under what medical treatments are, so we can provide service according to your medical needs.

- If passengers do not show up, lose 100% of the amount paid. Moreover, we offer the possibility to book for another day, but you have to pay 50% of the travel cost, plus the amount already paid.

Any changes and rescheduling of services must be within established working hours.

Again: no refund if it fails or if you cancel the trip the same day.

Travel Store Bolivia acts as an intermediary between passengers and service providers, without liability for changes, delay or cancellation of services by the supplier; departure delays, loss, theft and / or accidents during the development of services. - Travel Store Bolivia assumes no expense or reimbursement for delays in departures and / or arrivals of planes or buses, lost luggage, documents and belongings of passengers, changes or cancellations of itineraries social conflicts, strikes, natural disasters or other force majeure.

The company is not responsible for any physical or mental injury, delays, illness, anxiety, etc, suffered by customers; as a result of the circumstances mentioned in the last paragraph.

Our company conducts its operations making the best adventure trip despite external constraints, such as isolated and underserved regions when it comes to health services, communications, road infrastructure, etc. Sometimes these and other logistical difficulties force us to change the date of travel, if the circumstances are beyond of our control, in this case, we can avoid travel to our customers for reprogramming and for it to be given safely and efficient.

In each of the above cases, the company encourages customers new dates for the tour inside and / or outside their dates range. If the client refuses or rejects the suggestion, the amount paid in full despite booking or when payment will be refunded less the taxes and fees that are unavoidable.

If you are under medical treatment, has a health problem or take medicine, please ask your doctor about the advisability of participating in a guided bike tour if you can take long walks or mountain activities where the height is greater than what you are used to. Otherwise please inform the company about their health status through our booking form. This special condition does not the company responsible in any way about your treatment or personal health during and after the trip.

Yes, because if you want to participate in this tour, it is mandatory that you learn to ride a bike with confidence before it.

Yes, We offer a complete equipment (bicycle, jacket, pants, knee pads, elbow pads and gloves) in good condition, please take care of them, any loss or damage will be billed, make sure you receive this Thus, any equipment not in good condition must be informed before travel guide.

Not exactly, but it's ideal, but such activities require great physical effort, so it is necessary that they are in good health and strength.

Yeah, remember that the city of La Paz is located at an altitude of 11,800 feet / 3596 meters above the sea level and needs some days (time varies according to each person) to acclimate to higher ground. The company is not responsible for customers who cannot finish a trip due to inadequate acclimatization.

Vaccines and other preliminary agreements including visas are the sole responsibility of the customer. The company is not liable for delays for the tour due to the need for certain vaccines. Besides that to enter certain places is mandatory vaccines carry the card, so we suggest you check what vaccinations required to enter the place you want to visit and avoid major setbacks.